As product quality is one of the important components of the company's development, the company attaches great importance to customer service and support. At the same time, customer satisfaction is also a concern for Wenzhou Hanteli Electronics Co., Ltd. Providing timely, reliable, and satisfactory services to customers has always been our tradition. In order to respond to your service needs at a fast pace, our professional technical team will provide 24/7 uninterrupted service in a timely manner. Experienced technical service personnel will provide you with professional solutions and efficient on-site handling
We provide timely and reliable after-sales service, from product installation and debugging to later upgrade and maintenance, with a serious and responsible attitude towards every user. After the company's products arrive at the site, you can contact us for any problems you encounter
The technical support content specifically includes:
1、 Installation and debugging of the product:
1. Installation: Guide the user to complete tasks such as product positioning, component assembly, and layout of related devices
2、 Peripheral inspection: Complete all configurations within the pneumatic product configuration, check before equipment debugging, and maintain the operating environment
2、 Training for users:
After confirming the stable operation of your product, our engineers can provide systematic training to relevant technical leaders and operators over the phone, introducing our company's products in detail and emphasizing relevant precautions. This will be very helpful for future production operations, equipment maintenance, and simple troubleshooting
3、 Repair and upgrade:< During the warranty period stipulated in the contract, any quality issues with the company's products will be resolved and handled by us. When there are problems with your products, our technical service personnel will rush to the site as soon as possible to solve the problem and ensure the smooth operation of the product. If the product exceeds the warranty period, we will charge corresponding repair and spare parts fees to ensure that your product operates in optimal condition
4、 Humanized service:< We deeply understand the importance of production and always consider issues from the perspective of our customers. Once your product is officially put into operation, you can contact our after-sales service personnel at any time to solve any problems you encounter. We will do our best to solve them